RMA Request

Step 1: Enter Contact Information

Step 2: Select an RMA Request Type

Repair / Replacement

Credit

Cross-Shipment

Customers need to ship the defective product(s) back first and iStarUSA will decide whether to repair or replace.

For DOA product(s), this option must be requested within 7 business days of the original invoice; for evaluation product(s), it must be requested within the evaluation period. **Credit or not will be determine after QC check and only if unit returns in resell condition and within warranty**

This option is only limited to DOA (Defective On Arrival) product(s). Once customers claim DOA product(s), iStarUSA will cross-ship new product(s) and charge for the shipped out item(s). We will credit back after we receive the defective one(s). iStarUSA will only cross-ship for the same model.

Go BackGo Back

Step 3: Add RMA Items

Please fill out all required product information one Serial Number per item per entry.
For product without a serial number, type "N/A" as serial number.

Model Number

Qty

Serial Number

Invoice Number

Invoice Date

PO Number

Problem Description

Go BackGo Back

Thank you for your message. It has been sent.

There was an error trying to send your message. Please try again later.